Online Sales Concierge Solutions
Where Builder Leads Turn Into Real Conversations
What’s it like working with us…
When you hire Shared Drive, you’re not hiring a person. You’re getting a system that protects your pipeline, your customer experience, and your peace of mind.
Your next level isn’t a hire. It’s a system upgrade.
Turnkey Online Sales Solutions
Whether you’re looking to improve your current online sales program or would like to launch a new program but don’t know where to start, we’re here to help. Our tailor-made partnership program ensures that your program provides a seamless experience for you and your customers.
Transparent Flat Fee Monthly Pricing
Our services offer transparent pricing so you can budget costs effectively.
Peace of Mind
Partnering with us means you never have to worry about your OSC taking time off, we’re staffed to ensure that you have no gap in service.
Shared Drive is the leading U.S. OSC agency specializing in helping homebuilders launch online sales programs.
Assessment + Implementation
Our signature assessment programs allow us to immerse you in your existing online experience and find ways to help you develop or improve your online program.
OSC Secret Shops
We understand what a great online sales process looks like and are focused on the customer experience. Our secret shop processes were designed with that in mind.
CRM Implementation
At the heart of our tech stack is the Customer relationship management (CRM). We can set up, manage, and train your team to use your CRM.
Annual Partnerships
Let Shared Drive take the wheel. Everyone’s annual partnership starts with a launch, then we will become a built-in online team for you.
OSC Training Program
Already have a program in place but need an extra push? We’re here to help.
Consulting Services
We are constantly looking for the newest and most innovative ways to connect your brand with an online audience.
Proud to be Trusted By Clients in the USA & Canada
OSC Solutions FAQs
Still have questions? Reach out to us!
What does an Online Sales Counselor (OSC) do for a home builder?
An OSC is the first point of contact for your online leads—answering questions, setting appointments, and guiding buyers through the early stages of the sales funnel. At Shared Drive, our OSCs are trained to respond quickly, qualify leads effectively, and build relationships that convert into in-person appointments and sales.
How can an outsourced OSC help increase home sales?
Outsourced OSCs provide consistent follow-up, faster response times, and higher lead engagement. Our team bridges the gap between marketing and onsite sales, ensuring no lead is left behind and every prospect receives the attention they need to move forward in their journey.
Is Shared Drive’s OSC program customizable for my homebuilding company?
Yes. We customize every OSC program based on your lead volume, sales cycle, CRM, and team structure. Whether you need full-time support or just want to clean up your follow-up process, we build the right solution to fit your business goals.
What CRM platforms do Shared Drive’s OSCs work with?
Our OSCs are trained on the most common CRMs in the homebuilding industry, including Lasso, Follow Up Boss, HubSpot, NoviHome, and more. We also help optimize your existing system to improve tracking, tagging, and appointment-setting workflows.
How long does it take to launch an OSC program with Shared Drive?
Most OSC programs launch within 30–60 days after our Discovery & Implementation phase. During that time, we assess your current process, align your CRM, and ensure the OSC is fully trained and ready to represent your brand with excellence.
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