Join Our Team
REMOTE Online Sales Concierge
About the Job
Shared Drive is seeking a Remote Online Sales Concierge (OSC) to join our innovative and dynamic team! As the first turn-key OSC solution for the homebuilding industry, Shared Drive focuses on transforming the way builders engage with potential buyers. At Shared Drive, “what matters to you, matters to us.”
We don’t just hire; we carefully select each team member to ensure their personal and professional goals align with our customer-first culture. Training is a cornerstone of our philosophy, and we prioritize equipping our team with the tools and skills to excel in a fast-paced, ever-evolving environment.
We believe that great leaders roll up their sleeves and work alongside their team. At Shared Drive, you can expect a collaborative atmosphere where innovation, feedback, and ideas are welcomed. We’re tech enthusiasts at heart, constantly exploring new tools and methods to stay ahead of the curve. Sound like your vibe? Let’s talk.
About the Role
As a Remote Online Sales Concierge, you will be the first point of contact for prospective homebuyers. You’ll play a pivotal role in:
- Engaging prospects, qualifying their needs, and connecting them with community sales professionals.
- Providing an exceptional customer experience through timely responses and consistent follow-ups.
- Ensuring leads are tracked and nurtured through the CRM pipeline.
This role offers a dynamic blend of sales, marketing, and technology to drive success for our partner homebuilders.
Responsibilities
Lead Management and Communication:
- Respond immediately to all online leads via email, phone, and live chat.
- Provide consistent follow-ups with leads at 3, 7, 14, 21, and 28-day milestones.
- Quickly respond to chat inquiries and website requests.
- Manage aged leads in the CRM pipeline, ensuring timely outreach and re-engagement.
Appointment Coordination:
- Proactively reach out to active prospects to set and confirm appointments with field New Home Advisors.
- Follow up on appointments to ensure positive outcomes.
- Track and report online conversion ratios (e.g., appointments to sales, leads to appointments).
CRM Management:
- Enter new leads and ensure information is up-to-date and well-documented.
- Generate workflow letters and track all lead activities to prevent missed opportunities.
Marketing Support:
- Execute tasks like email campaigns, newsletters, and event RSVPs.
- Provide realtors and buyers with timely information regarding community launches and events.
Reporting and Analysis:
- Analyze website and lead activity data to provide actionable insights.
- Deliver reports on conversion rates, lead trends, and KPIs to the leadership team.
Knowledge and Participation:
- Maintain up-to-date knowledge of products, inventory, and events.
- Participate in sales meetings and collaborate with team members to achieve shared goals.
Other duties as assigned.
About You
Are you someone who thrives in sales and marketing roles? Do you get excited about creating memorable customer experiences while staying organized and data-driven? Here’s what we’re looking for:
- Passion for sales, marketing, and customer connection.
- Exceptional communication skills – on the phone, over email, and in live chat.
- Ability to work independently and tackle projects with minimal oversight.
- Strong organizational skills, attention to detail, and the ability to manage competing priorities.
- Experience with CRM tools and digital communication platforms like Zoom or BombBomb is a plus.
Bonus points if you’ve worked in real estate, the homebuilding industry, or a similar field!
What We Offer
- A fully remote work opportunity where you can work from anywhere.
- A supportive and innovative team that values collaboration and feedback.
- Comprehensive training and tools to help you succeed.
- Opportunities for growth in a fast-paced, forward-thinking company.
- Hours: 40 Hours/Week, Salaried
- Travel: Occasional travel may be required.
- Benefits: Health Insurance, Vision & Dental
- PTO: Accrued Vacation Days, Sick Leave, Paid Holidays
- Bonuses: Quarterly bonus based on performance (KPIs) – Eligibility after 3 month probationary period.
The Recruitment Process
- Initial Video Screening: Meet with one of our talent advisors.
- Interview with Leadership: Connect with a senior team member to discuss your skills and alignment with Shared Drive’s values.
- Final Round: A practical assessment or interview to demonstrate your approach to the role.
- Reference Checks & Offer: Once we confirm you’re the perfect fit, we’ll extend an offer!
Location & Flexibility
This is a fully remote role, offering the flexibility to work from anywhere. As an OSC, you’ll be empowered to shape your schedule to maximize efficiency and maintain work-life balance.