Join Our Team
REMOTE Online New Home Specialist
About the Job
Shared Drive is seeking a Remote Online New Home Specialist to join our dynamic and innovative team! We are transforming how homebuilders engage with prospective buyers by offering a seamless, customer-first experience.
At Shared Drive, we focus on empowering our team members with comprehensive training, cutting-edge tools, and a collaborative environment where ideas and innovation thrive. This role is perfect for someone who is motivated, organized, and excited to take leads from initial contact to closing the sale.
About the Role
As an New Home Specialist, you will oversee the entire customer journey—from lead generation and nurturing to converting leads into sales. You will act as the virtual sales professional, driving revenue and providing exceptional service while representing Shared Drive’s partner brands.
Your role will blend sales, marketing, technology, and customer engagement to maximize conversion opportunities and create an outstanding homebuying experience.
Responsibilities
- Lead Capture and Initial Engagement:
- Respond promptly to all online leads from websites, third-party sources, and live chat.
- Proactively reach out to new and aged leads to generate interest and build rapport.
- Qualify leads by understanding their homebuying needs, preferences, and timelines.
- Lead Nurturing and Follow-Up:
- Implement a consistent follow-up strategy at key milestones (3, 7, 14, 21, and 28 days) to keep leads engaged.
- Create personalized email, phone, and video touchpoints to maintain momentum throughout the buying process.
- Use the CRM to track all communications, ensuring no opportunity is missed.
- Sales Process Management:
- Guide prospects through the entire buying process, from initial inquiry to contract signing.
- Conduct virtual consultations to showcase community options, home features, and available inventory.
- Utilize digital tools to provide interactive home tours, answer questions, and address objections.
- Present pricing, incentives, and financing options clearly and effectively to close sales.
- Conversion and Closing:
- Drive qualified leads to commit to a purchase, ensuring an exceptional customer experience every step of the way.
- Guide prospects through the entire process to write contracts accurately and efficiently.
- Provide weekly updates to customers, ensuring clear communication and a smooth transition through each stage of the buying process.
- Manage the backlog of contracts until closing, proactively addressing any issues or concerns that arise to keep transactions on track.
- Collaborate with the internal teams and external mortgage partners to facilitate a seamless transaction process.
- Meet or exceed established sales goals, conversion rates, and performance metrics.
- Marketing and Outreach:
- Execute marketing initiatives such as email campaigns, community launches, and virtual events.
- Respond to realtor and buyer RSVPs and provide timely event information.
- Engage with online tools, digital marketing platforms, and social media to increase lead capture and visibility.
- Reporting and CRM Management:
- Maintain accurate lead data, sales progress, and pipeline updates in the CRM system.
- Analyze lead activity, website traffic, and conversion trends to identify opportunities for improvement.
- Generate regular performance reports for the leadership team.
- Ongoing Knowledge and Development:
- Stay up-to-date on all product offerings, pricing, inventory, incentives, and industry trends.
- Actively participate in sales training, team meetings, and professional development opportunities.
About You
- Passion for sales and customer engagement with a proven ability to close deals.
- Exceptional communication skills—confident over the phone, via email, and during video consultations.
- Ability to independently manage a full sales pipeline and drive leads to conversion.
- Tech-savvy with experience using CRM platforms and virtual sales tools (Zoom, BombBomb, or similar).
- Strong organizational skills, attention to detail, and the ability to manage competing priorities.
- Self-motivated and results-driven, with a focus on achieving and exceeding goals.
- Experience in real estate, homebuilding, or a similar sales environment is strongly preferred.
What We Offer
- A fully remote position with the flexibility to work from anywhere.
- Comprehensive training and tools to support your success in a fast-paced environment.
- A collaborative team atmosphere where innovation and feedback are encouraged.
- Opportunities for professional growth within an industry-leading company.
- Competitive compensation structure, including performance-based incentives.
- Hours: 40 Hours/Week, Salaried
- Travel: Occasional travel may be required.
- Benefits: Health Insurance, Vision & Dental
- PTO: Accrued Vacation Days, Sick Leave, Paid Holidays
Recruitment Process
- Initial Video Screening: Meet with our talent team.
- Leadership Interview: Connect with senior team members to discuss your skills and cultural fit.
- Practical Assessment: Showcase your approach to managing the lead-to-sale process.
- Reference Checks & Offer: Once confirmed, we’ll extend an offer!
Are you ready to take leads to the finish line and redefine the homebuying experience? Let’s connect and shape the future of homebuilder sales together!