Voted The OSC
G.O.A.T
GOAT OSCs Engage Their Buyers on a Different Level: Here’s How
We’ve been changing what it means to be an Online Sales Concierge for years now; taking a role that is essential for home builders. Our OSCs aren’t receptionists, salespeople, or social media managers. We’ve trained a team of GOAT OSCs by ensuring they have a large skillset that is focused on producing an outstanding customer experience. Many home builders still have OSCs that are limited in their role. Today, we want to show you the difference between how typical OSCs work and what our...
Sofia Godoy NAHB’s Silver Award Winner for Rookie Online Sales Counselor of the Year
NAHB’s National Sales and Marketing Council (NSMC) has announced Silver Award Winners for The Nationals new home sales and marketing awards. Shared Drives’ Sofia Godoy with Stone Martin Builders received Silver Award honors for Rookie Online Sales Counselor of the Year. The Nationals salutes and honors the best in the building industry — including home builders, developers, associates and consultants — for their determination, integrity, creativity and endurance. Silver...
Erin Fitts
How does one achieve GOAT status as an OSC? GOAT is not just a title; it’s a mindset, a drive, a collection of shared success. A GOAT is not concerned about status, a GOAT is concerned with Greatness. To be a GOAT, you must: Define greatness in the form of GREATER GOALS. Pursue greatness through the OWNERSHIP OF OPPORTUNITIES. Practice greatness with AMBITIOUS ACTIONS. Inspire greatness through TEAM TRUST. Greater Goals To be a GOAT, an OSC must perform their role in a way that aligns with...
Shari Morton
Leads are people looking to make one of the biggest purchasing decisions, if not THE biggest purchasing decisions of their life. Unlike a car or a pair of shoes, a home has a significant impact on a person’s life. A good OSC knows that; a great OSC never forgets that. Having been an OSC for over 8 years and now leading a team of amazing OSCs at Shared Drive, this is the one thing I feel ultimately makes the difference. Yes, you need to have discernment; you need to be enthusiastic, coffee...
Martha Clifford
An OSC that needs no introduction is Martha Clifford with Tuskes Homes. We wanted to know Martha’s thoughts on what qualities make an OSC a G.O.A.T "If you’re too big to do the small things, you’re too small to do the big things." ~Martha Clifford | OSC GOAT 2022 We know you know an OSC that is the GREATEST OF ALL TIME! Nominate them at https://osctribe2022.com/vote-goat/...
Lauren Loy
We wanted to know what an OSC G.O.A.T would say was their "why", so who better to ask than Lauren Loy, a true GOAT from ECI Software Solutions, Inc. "What is your why? It is important to stay close to your why and set an intention each day. An OSC is a master multi-tasker, and we still need to know when to “land the plane” in conversations to be efficient with our time. Even with this, we can still make time to take care of ourselves with a pause for a breath, a smile, and then care for...
Frankie Lewis
"I believe success is the result of hard work, learning from failure, loyalty, and persistence. When you apply those four together you become lighting in a bottle. You have to continue to strive - no matter how hard things get, no matter how troubled you feel, or no matter how many times you want to give up -you keep trying to win! At the end of the day, know that you put in all the work, and eventually it will pay off. It could be a week, a month, or even a year but eventually, your hard...
Donna Connell
Donna was voted as a GOAT OCS by her peers, and it's no wonder why. Below she shared her wisdom and passion with us and we couldn't agree more. "Love what you do, and you will succeed. If one loves what they do, the rest comes naturally. Not only is being the first contact for your company a privilege, but it is also immensely important. You set the tone, for both the buyer and your team, laying the groundwork for a successful outcome. This is a position that demands self-motivation...
