Asked Questions


What is an OSC?

“OSC” is short for Online Sales Concierge. An OSC is dedicated to providing a consistent experience for all your leads, regardless of source. The primary responsibility of an OSC is to respond quickly to your leads, nurture your pipeline, and prepare your shoppers to take the next steps towards a purchasing decision. Prospective buyers come to your business online at different stages of their journey, and your OSC is prepared to meet them where they are.

Why do I need an Online Sales Program or an OSC?
With todays consumers wanting answers at their fingertips, its important now more than ever to have an online sales program with a highly trained OSC. Let’s face it, On-site Sales Professionals are just too busy. Too busy to respond fast enough to keep prospects engaged and moving down the sales funnel. The OSC can provide unbiased guidance that will aid in building rapport and trust with your buyers.
How do I know if I need an Online Sales Program?
If you’re generating 150+ leads per month then it’s time to think about having a dedicated OSC handle those leads. If your competition has a dedicated OSC to answer questions quickly and your still relying on the busy Onsite Sales Professional to answer that lead, they may never get a return call back! Having a dedicated OSC means that you can assure that no lead is left behind.
Do I get my own dedicated OSC?

Yes! For any full-time OSC annual partnership package, you are partnered with a dedicated OSC and a backup OSC who will only represent your company. This allows for better team dynamics from online to onsite and provides peace of mind that your OSCs know your business inside and out!

What types of services do you provide?

Shared Drive primarily focuses on OSC outsources services and strategic digital marketing services. We offer comprehensive packages that are tailored to your needs.

How much does your OSC services cost?

Our pricing structure varies based on your company size, sales goals, and lead volume. We’ll work with you to come up with a successful program that fits within your budget. Schedule a complimentary consultation to get started!

Is my OSC going to be local to my market?

It is always our goal to provide you with a local OSC that is familiar with your market however; our top priority to provide you with the best talent that will deliver the best service possible.

How do I get started?

We’re so excited that you’ve made the decision to take your business to the next level! CLICK HERE to schedule a call with us and we’ll get you started right away!

Is my OSC assigned to multiple builders or just mine?

Generally, you will get assigned a dedicated OSC who is only assigned to you.  However, if you require a full-time OSC and a part-time OSC, that part-time OSC may be assigned to you and another annual builder partner in a non-competing market. 

My leads are my leads. How do I know that my leads are staying with only me?

We sign a dual non-disclosure agreement to give you peace of mind that your leads are staying with you.  We NEVER share your leads with anyone else.  Also, with having a dedicated OSC assigned only to you, its nearly impossible to share leads.

When can I start seeing results from my online sales program?

Launching an online sales program takes a lot of time and effort, not only from your OSC team but also your onsite sales team, and leadership team.  The most successful implementations we’ve seen will start to see results in as little as six months. 

Why do I need to purchase the 30-Day Discovery package for me to sign up for an OSC annual partnership package?

Completing the 30-Day Discovery program is vital to the success of not only your online sales program but also your onsite sales team.  With the many launches we’ve implemented in the past, we’ve found that we must understand how your business is currently operating from lead capture to close.  After the 30-Day Discovery program, we provide you with a comprehensive report on our findings and provide feedback on recommended and required changes for us to operate as your turnkey OSC solution.  This allows us to ensure both online and onsite can work seamlessly together and your CRM and tech stacks are set up to make that possible.

Why would I outsource my OSC if I can hire in-house?

There are a few benefits to outsourcing your online sales program:

      • You never have to worry about coverage. Most builders who have a single OSC worry about who will cover to manage leads when their OSC is off their two days per week or if they go on vacation; even worse, if they quit. By outsourcing with Shared Drive, you’re always covered which means you’ll never have any gaps in service.
      • You’ll have peace of mind that your OSC is highly trained by NAHB® award-winning OSC coaches and are provided continuous training.
      • You’ll have access to industry-leading online sales coaches working with you to achieve your sales goals.

Marketing FAQs

What services does Shared Drive offer as part of the Marketing Annual Partnership?

Shared Drive offers a wide range of marketing services, including branding, content creation, graphic design, SEO, PPC campaigns, email marketing, and more. We tailor our services to meet your specific needs and goals.

Can Shared Drive help with website design and development?

Yes, Shared Drive has extensive experience in website design and development. We create websites that are not only visually appealing but also functional and optimized for search engines. With experience building 100’s of websites, you can rest assured that your online presence is in good hands.

How does Shared Drive ensure the success of PPC and SEO campaigns?

Shared Drive’s PPC and SEO campaigns are meticulously planned and executed. We conduct thorough keyword research, create compelling ad copy and content, and constantly monitor and optimize campaigns to ensure maximum ROI. Our paid search solutions aren’t a “set it and forget it” solution. We are constantly reviewing and tweaking your strategies to maximize the value that your ads will bring to your business.

What sets Shared Drive apart from other marketing agencies?

Shared Drive stands out for its personalized approach and commitment to building lasting relationships with clients. We take the time to understand your business and goals, and our team of experts goes above and beyond to deliver exceptional results.

How does Shared Drive measure the success of marketing campaigns?

Shared Drive uses a variety of metrics to measure the success of marketing campaigns, including website traffic, conversion rates, engagement metrics, and ROI. We provide regular reports and analyses to keep you informed of the progress of your campaigns.

How can I get started with Shared Drive's marketing services?

To get started with Shared Drive’s marketing services, simply contact us here or give us a call at 469-813-8411. We’ll schedule a consultation to discuss your needs and goals and create a customized marketing plan for your business.

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