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Why more OSCs should go to IBS…

Why more OSCs should go to IBS…

I remember the first time I attended the Internal National Builders Show back in 2016. Just over a year prior, I had embraced the role of my builder's first Online Sales Concierge (OSC), bearing the title of “Online Home Advisor”. To be honest, I was unaware of the...

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The Scoop on Setting Online Sales Goals

The Scoop on Setting Online Sales Goals

We’re midway through the year and you’re trying to figure out if your online sales program is working or not.  There has been a long discussion on how builders should be setting online sales goals.  Let’s first acknowledge that setting goals can be overwhelming.  For...

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What Makes a GOAT OSC

What Makes a GOAT OSC

Here’s to the crazy ones. The misfits. The rebels. The troublemakers. The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or...

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What Does an OSC Do in a Day?

What Does an OSC Do in a Day?

We’re passionate about talking about all the ways an OSC can add value to your business, but since it’s a relatively new and ever-evolving role, many home builders still aren’t sure precisely what OSCs do. It’s tempting for many to imagine they’re simply customer...

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