An OSC Sees Your Website Differently

An OSC Sees Your Website Differently

Written by Erin Fitts  As an OSC,  I’ve spent thousands of hours navigating builder’s websites (Pro Tip: exclude your team’s IP address from your traffic counts).    Web presence & OSCs are critical components of the customer experience and oftentimes serve...
Chronicles of a Multicultural OSC

Chronicles of a Multicultural OSC

When I started as an OSC (Online Sales Concierge) a little over a year ago, I expected that I would impact people’s lives by helping them find their dream home. What I didn’t expect was the way they ended up affecting mine. A little back story…I have only been a U.S...