Our Insights
What Does an OSC Do in a Day?
We’re passionate about talking about all the ways an OSC can add value to your business, but since it’s a relatively new and ever-evolving role, many home builders still aren’t sure precisely what OSCs do. It’s tempting for many to imagine they’re simply customer...
Year-End Review: Our Growth, Lessons Learned, and Goals for the Future
It's been another big year here at Shared Drive and our second full year in business. This year we've accomplished a lot and learned even more! We've redefined the role we play for our clients and expanded our team and customer base. In life and business, it's...
The Circular Sales Process
The mapped sales process for homebuilders, like so many other businesses, is linear. Leads are recommended to you or see your marketing, make contact, talk to the OSC, move on to the onsite team, then to the design center, and so on. It’s methodical, and it has...
Who’s Responsible for “Managing” the OSC? (Sales, Marketing, or Both?)
“When the industry finally realizes that the OSC is its own unique position, then the whole organization will work better. It all starts by giving the OSC their own department and training.” ~ Shari Morton | Shared Drive An OSC (Online Sales Concierge) is a...
OSC Tips: Keep Your Website in Tip-Top Shape
“A website as a “virtual model home” is a valuable solution for shoppers who are inconvenienced by the innate limitation of interactions that occur in the physical world.” ~ Erin Fitts | Executive OSC Shared Drive All established businesses understand that...
Award Winning OSC
What It Takes to Have Award-Winning OSCs on Your Team Online sales are a crucial component in any modern home-builders business, so naturally, you only want to have the best Online Sales Concierges (OSCs) on your side. We’re fortunate enough to have more than a...
5 Reasons Why Remote Working is Awesome for Employers
Do you think the benefits of remote working are all on the side of the employee? Think again. While yes, remote working does offer the person working for you a host of benefits (no travel time, no extra expenses on food and clothing, ability to get chores done...
The OSC: The answer to humazing your new virtual process
The home-building industry is changing. Quickly. And whether we are ready or not, embracing and integrating technology into the builders’ process is what our consumers are demanding. We’re being met with options for 3D printing, virtual reality tours, virtual...
6 Ways Calendly Can Revolutionize Your Customer Journey
When you think about what makes your customer...
All About Secret Shops: What Are They and Why Do You Need One?
At Shared Drive, we’re all OSC Pros and we’ve spent years perfecting online sales processes. We know exactly what it takes to create an outstanding online customer experience that helps potential home buyers make the right decision. Our team of experts developed...
An OSC Sees Your Website Differently
As an OSC, I’ve spent thousands of hours navigating builder’s websites (Pro Tip: exclude your team’s IP address from your traffic counts). Web presence & OSCs are critical components of the customer experience and oftentimes serve as the first...
WHAT ARE THE ATTRIBUTES OF A GOAT OSC?
By Sara Williams When I was asked to write about what makes an online sales person a GOAT, so many things came to mind. I have been in the new home industry for 18 years. I went through the recession and now a pandemic and everything in between. GOAT OSCs...
