Blog

Stay tuned for more articles and information about online sales, marketing, and more!

An OSC Sees Your Website Differently

An OSC Sees Your Website Differently

Written by Erin Fitts  As an OSC,  I’ve spent thousands of hours navigating builder’s websites (Pro Tip: exclude your team’s IP address from your traffic counts).    Web presence & OSCs are critical components of the customer experience and oftentimes serve...

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WHAT ARE THE ATTRIBUTES OF A GOAT OSC?

WHAT ARE THE ATTRIBUTES OF A GOAT OSC?

By Sara Williams   When I was asked to write about what makes an online sales person a GOAT, so many things came to mind. I have been in the new home industry for 18 years. I went through the recession and now a pandemic and everything in between. GOAT OSCs can...

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Chronicles of a Multicultural OSC

Chronicles of a Multicultural OSC

When I started as an OSC (Online Sales Concierge) a little over a year ago, I expected that I would impact people’s lives by helping them find their dream home. What I didn’t expect was the way they ended up affecting mine. A little back story…I have only been a U.S...

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What Drives You: Shari

What Drives You: Shari

“Tell me what you love, I’ll show you who you are” Recently, I had the opportunity to hear Shawn Nelson speak at Cannonball Moments. Shawn challenged us to ask ourselves, "What do I love." He didn't want your typical response of: my family, my job, world peace...no,...

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What Drives You: Don

What Drives You: Don

Shared Drive always challenges their team members to think outside the box and be different. To be forward thinkers. When our leaders challenged our team to write about what we love or what drives us, I initially thought, “Really?  I have to do this?”.  Being that I...

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What Drives You: Karolina

What Drives You: Karolina

What Drives You is a phrase you hear often from Shared Drive. It’s because it’s our mantra- both internally and externally. Whether it’s a builder partner or a team member we truly want to discover what’s most important to our people. When we know that we know how to...

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A Halloween Horror Story: The Feature Dump

A Halloween Horror Story: The Feature Dump

My story begins in a simple way; we needed a new mattress. Now, like many, I have exercised that “replace your mattress every 5-10 years” liberally. I’m embarrassed to even tell you how old our mattress was. But we were moving and I had the perfect opportunity to toss...

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Unicorns Are Found Online

Unicorns Are Found Online

Written by: Shari Morton, Diana Wallace, Cori Masters I was speaking with a marketing professional recently, explaining to him the services that Shared Drive provides, and his response was, “Wow, so you guys are like, brainiac OSCs!”. My response: “no, we’re OSCs.”...

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Meet Diana

Meet Diana

Hi, I’m Diana. I’ve been an OSC since 2016 and fell in love with the role on day one! It’s a pretty great thing we get to do and be - we are the front line of our builder’s business and not only do we get people started on their dreams, but we set the tone for how...

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