Blog

Stay tuned for more articles and information about online sales, marketing, and more!

Award Winning OSC

Award Winning OSC

What It Takes to Have Award-Winning OSCs on Your Team Online sales are a crucial component in any modern home-builders business, so naturally, you only want to have the best Online Sales Concierges (OSCs) on your side. We’re fortunate enough to have more than a...

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An OSC Sees Your Website Differently

An OSC Sees Your Website Differently

As an OSC,  I’ve spent thousands of hours navigating builder’s websites (Pro Tip: exclude your team’s IP address from your traffic counts).    Web presence & OSCs are critical components of the customer experience and oftentimes serve as the first impression...

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Chronicles of a Multicultural OSC

Chronicles of a Multicultural OSC

When I started as an OSC (Online Sales Concierge) a little over a year ago, I expected that I would impact people’s lives by helping them find their dream home. What I didn’t expect was the way they ended up affecting mine. A little back story…I have only been a U.S...

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What Drives You: Shari

What Drives You: Shari

“Tell me what you love, I’ll show you who you are” Recently, I had the opportunity to hear Shawn Nelson speak at Cannonball Moments. Shawn challenged us to ask ourselves, "What do I love." He didn't want your typical response of: my family, my job, world peace...no,...

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What Drives You: Don

What Drives You: Don

Shared Drive always challenges their team members to think outside the box and be different. To be forward thinkers. When our leaders challenged our team to write about what we love or what drives us, I initially thought, “Really?  I have to do this?”.  Being that I...

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Love Matters Most

Love Matters Most

“Write What You Love”---That’s the prompt. This is tricky for me. I gotta be careful. My analytical brain takes the lead and responds with a question: “What is Love?” Here comes the millennial researcher in me, and she goes straight to Google for answers. But it seems...

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What Drives You: Karolina

What Drives You: Karolina

What Drives You is a phrase you hear often from Shared Drive. It’s because it’s our mantra- both internally and externally. Whether it’s a builder partner or a team member we truly want to discover what’s most important to our people. When we know that we know how to...

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Unicorns Are Found Online

Unicorns Are Found Online

I was speaking with a marketing professional recently, explaining to him the services that Shared Drive provides, and his response was, “Wow, so you guys are like, brainiac OSCs!”. My response: “no, we’re OSCs.” Seeing the confused look on his face, I explained, “OSCs...

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Meet Diana

Meet Diana

Hi, I’m Diana. I’ve been an OSC since 2016 and fell in love with the role on day one! It’s a pretty great thing we get to do and be - we are the front line of our builder’s business and not only do we get people started on their dreams, but we set the tone for how...

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