Meet Diana Wallace
Diana has had extensive experience installing OSC programs for medium production, large regional, and scattered on-your-lot builders. She’s worked with leads from all demographics and understands that each market has it’s unique story to tell.
As a part of our process team, Diana is talented at developing the right process in the moment needed and using the best technology available to execute.
She’s worked with multiple CRM’s including LassoCRM, Salesforce, and Hubspot-understanding the need to tailor the right CRM for the builder. She’s implemented chat bots with and without AI technology using different programs like Drift and Atlas RTX. In addition, she and her team(s) have successfully managed social media commenting and lead generation. Diana is able to leverage the skills of her team to create efficient yet human interactions for her builder partners-serving the ultimate goal of a seamless customer experience from the day someone inquires to when they move into their new home.
Featured Articles
How The Role of the OSC Has Changed Since the Pandemic
Most of us think of our lives in two sections; pre-pandemic and post-pandemic. Those 12-24 months in the middle (2020 and 2021 - the pandemic itself) are a strange time to recall, as our lives were so different from how they were both before and since. All of us...
What Does an OSC Do in a Day?
We’re passionate about talking about all the ways an OSC can add value to your business, but since it’s a relatively new and ever-evolving role, many home builders still aren’t sure precisely what OSCs do. It’s tempting for many to imagine they’re simply customer...
6 Ways Calendly Can Revolutionize Your Customer Journey
When you think about what makes your customer...
A Halloween Horror Story: The Feature Dump
My story begins in a simple way; we needed a new mattress. Now, like many, I have exercised that “replace your mattress every 5-10 years” liberally. I’m embarrassed to even tell you how old our mattress was. But we were moving and I had the perfect opportunity to...
Shared Drive Goes Deeper: Implementing New Technology
When it comes to new technology implementation, we suggest you start the conversation with the organization's classic "catch-all" duo: the OSC and the marketing manager. Many of our previous discussions have centered on the role of the OSC, but today, we'd like to...
Meet Diana
Hi, I’m Diana. I’ve been an OSC since 2016 and fell in love with the role on day one! It’s a pretty great thing we get to do and be - we are the front line of our builder’s business and not only do we get people started on their dreams, but we set the tone for how...