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Diana Wallace

Online Sales Project Manager

Diana has served the home-building industry since 2016 in the role of Online Sales Concierge. She is a two-time Gold OSC of the Year winner.

During her tenure, Diana has had extensive experience creating, installing, and operating OSC programs for medium production, large regional, and scattered on-your-lot builders. She’s worked with leads from all demographics and understands that each market has it’s unique story to tell. 

As a part of our OSC and implementation team, Diana is talented at developing the right digital representation of the sales process in the moment and is able to leverage the available tools to execute.

Diana is versed in the tools builders employ to enhance their digital experience and is an expert in major CRM setup and operations, as well as phone and chat systems. Diana is able to leverage the skills of her team to create efficient yet human interactions for her builder partners-serving the ultimate goal of a seamless customer experience from the day someone inquires to when they move into their new home. 

Accolades

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